Warranty Policy
Last updated: 2026-10-28
Manufacturer warranties for golf equipment — what is covered, what is not, and how to claim.
Warranty Policy
Last updated: October 2026
Golf equipment spans everything from simple training aids to sophisticated electronics, and warranty coverage differs by product and manufacturer. This policy states plainly what is covered, what is not, and how to make a claim — without promising a blanket term that no single manufacturer actually offers.
1. Manufacturer warranties govern
Each product is covered by the warranty provided by its manufacturer (or, where the manufacturer provides none, by applicable consumer law). Warranty length, coverage, and claim procedures vary by product and brand — a launch monitor's electronics warranty is not the same as a bag's materials warranty. The warranty terms for your specific product are stated in the documentation included with it and on the manufacturer's website. If you are unsure about your product's warranty before buying, email support@callawaaygolf.com with the product name and we will confirm what we can from the manufacturer's published terms.
2. What manufacturer warranties typically cover
Typically, manufacturer warranties cover defects in materials and workmanship under normal use — for example, a rangefinder that stops powering on, a launch monitor sensor that fails, or stitching that comes apart on an unused bag. Coverage begins on the delivery date and lasts for the manufacturer's stated term. Some manufacturers require product registration; where registration is required, the product documentation will say so, and registering promptly protects your coverage.
3. What is not covered
- Normal wear and tear: worn grips, scuffed finishes, faded fabrics, and consumable parts (batteries, nets, mats worn through use);
- Damage from misuse, abuse, improper installation, unauthorized modification, or use outside the manufacturer's instructions;
- Damage from accidents, weather, or impact (for example, a club or device struck by a ball or cart);
- Software, subscriptions, and course-content licenses, except as the software provider's own terms state;
- Products purchased second-hand or from unauthorized sellers.
4. The 30-day return window vs. warranty
Within 30 days of delivery, defective or damaged items are handled under our Returns & Refunds Policy — you can return for a full refund or a replacement, with free return shipping. After 30 days, defects are handled under the manufacturer's warranty (see below), not as returns. If you are unsure which path applies, contact us and we will route you correctly.
5. How to make a warranty claim
- Email support@callawaaygolf.com or call 1-877-723-5368 with your order number, the product name, and a description of the defect, plus photos or video where helpful.
- We confirm the product's warranty terms and, where the manufacturer handles claims directly, provide the manufacturer's claim instructions and any reference details from your order.
- Where we handle the claim, we will advise whether the item is repaired, replaced, or refunded under the manufacturer's terms, and provide return instructions if the item must be sent in.
- Do not ship an item for a warranty claim without instructions from us or the manufacturer — unsolicited shipments may be delayed or refused.
6. Remedies
The remedy for a covered defect is determined by the manufacturer's warranty: repair, replacement with the same or a comparable product, or refund. We do not promise a remedy the manufacturer does not offer, and we do not extend any manufacturer's warranty term.
7. Your statutory rights
Nothing in this policy limits rights you have under applicable law, including implied warranties that cannot be disclaimed. If your state provides additional consumer protections, those protections apply in addition to the manufacturer's warranty.
8. Contact
Warranty questions or claims: support@callawaaygolf.com or 1-877-723-5368 during support hours (Monday–Friday, 9am–5pm PT). Mailing address: 2180 Rutherford Road, Carlsbad, CA 92008.